Terms of service
General Terms and Conditions (GTC)
1. Scope of Application
1.1 These General Terms and Conditions (“GTC”) apply to all orders placed by consumers and businesses through the online shop operated by Xeya UG (haftungsbeschränkt) at www.xeya.eu.
1.2 The contractual partner of the customer is:
Xeya UG (haftungsbeschränkt)
Emilienstraße 21
04107 Leipzig
Germany
Email: info@xeya.eu
1.3 These GTC apply exclusively to the sale of goods through our online shop unless expressly agreed otherwise.
1.4 A “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity.
1.5 A “business” is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Conclusion of the Contract
2.1 The presentation of products in our online shop does not constitute a legally binding offer to conclude a purchase contract.
2.2 By clicking the order button, the customer submits a legally binding offer to purchase the goods contained in their shopping cart.
2.3 Before submitting the order, the customer can review and correct the information entered and the selected products.
2.4 After receiving the order, the customer will receive an automatic confirmation by email. This confirmation acknowledges receipt of the order and does not necessarily constitute acceptance of the customer’s offer.
2.5 The purchase contract is concluded when Xeya expressly accepts the order or dispatches the ordered goods, unless otherwise stated in the order confirmation.
2.6 If Xeya does not accept an order, the customer will be informed accordingly and any payments already made will be refunded without undue delay.
2.7 If a product unexpectedly becomes unavailable after conclusion of the contract and Xeya was unable to identify this before accepting the order, Xeya will inform the customer without undue delay. Any payment already made will be refunded without undue delay.
3. Products and Product Descriptions
3.1 We make reasonable efforts to ensure that our products and their characteristics are presented as accurately and completely as possible.
3.2 Due to differences between screens, devices and individual display settings, colours and certain product details may appear different from the actual product.
3.3 The agreed characteristics of the product are those stated in the relevant product description and otherwise agreed between Xeya and the customer.
3.4 Product designs, colours, packaging or other product details may be subject to reasonable changes provided that such changes do not affect the agreed characteristics of the product.
3.5 The customer’s statutory rights, including statutory rights in respect of defects, remain unaffected.
4. Prices and Shipping Costs
4.1 The prices displayed in our online shop at the time the order is placed shall apply.
4.2 Prices displayed to consumers include the applicable statutory VAT, unless expressly stated otherwise where legally permissible.
4.3 Additional shipping costs may apply. The applicable shipping costs will be displayed to the customer during the ordering process before the customer submits the binding order.
4.4 For deliveries to countries outside the European Union, additional import duties, taxes, customs charges or other fees may arise. Where such costs are payable by the customer, the customer will be informed in accordance with applicable law and the information provided during the ordering process.
4.5 Promotional offers, discounts and voucher codes may be subject to additional conditions. Any such conditions will be stated separately.
5. Payment
5.1 The payment methods available for a particular order will be displayed during the ordering process.
5.2 The purchase price is generally due immediately after conclusion of the contract unless otherwise stated for the selected payment method.
5.3 Payment may be processed through third-party payment service providers. Their own terms and conditions may apply to the payment services they provide.
5.4 Where a refund is due, Xeya will generally use the same payment method that the customer used for the original transaction, unless otherwise expressly agreed or another legally permissible method is required.
6. Delivery and Shipping
6.1 We deliver to the countries and regions indicated in our online shop.
6.2 Estimated delivery times are stated in the relevant product information or during the ordering process.
6.3 Unless expressly agreed otherwise, stated delivery times are estimates and do not constitute guaranteed delivery dates.
6.4 If delivery is delayed due to circumstances outside our reasonable control, including delays caused by shipping providers, customs authorities or force majeure events, Xeya will inform the customer where reasonably possible.
6.5 The customer’s statutory rights in the event of delayed delivery remain unaffected.
6.6 In consumer sales, the risk of accidental loss or accidental deterioration of the goods generally passes to the consumer only upon delivery of the goods to the consumer or to a third party designated by the consumer who is not the carrier, subject to applicable statutory exceptions.
7. Retention of Title
7.1 The goods remain the property of Xeya until the purchase price has been paid in full.
7.2 In transactions with consumers, this retention of title applies only to the extent permitted by applicable law.
8. Statutory Right of Withdrawal
8.1 Consumers generally have a statutory right of withdrawal in distance contracts.
8.2 The details of the statutory right of withdrawal are set out in our separate Withdrawal Policy / Right of Withdrawal Notice.
8.3 The withdrawal notice, including the statutory model withdrawal form where required, will be provided to the customer in accordance with applicable law.
8.4 The statutory right of withdrawal does not apply in cases where an applicable statutory exception applies.
8.5 Nothing in these GTC limits or excludes the customer’s statutory withdrawal rights.
9. Returns
9.1 Where a consumer exercises their statutory right of withdrawal, the consumer shall bear the direct cost of returning the goods, provided that the consumer has been properly informed of this obligation before conclusion of the contract.
9.2 The goods must be returned within the applicable statutory period. Further details are provided in our Withdrawal Policy.
9.3 Xeya may provide an online return service or other voluntary return assistance. Any such service does not restrict the customer’s statutory rights.
9.4 Where goods are defective, damaged or incorrectly delivered, the customer’s statutory rights apply. Any costs that Xeya is legally required to bear in connection with statutory remedies shall be borne by Xeya in accordance with applicable law.
10. Statutory Defect Rights and Warranty
10.1 The statutory provisions concerning defects in goods apply.
10.2 If goods are defective, the customer may exercise the rights provided by applicable law, including, where the statutory requirements are met, repair or replacement, reduction of the purchase price, withdrawal from the contract and/or damages.
10.3 The applicable statutory limitation periods apply.
10.4 For consumers, the mandatory statutory provisions applicable to consumer sales shall apply.
10.5 Any additional manufacturer’s warranty applies only if expressly stated for the relevant product. Such a warranty does not restrict the customer’s statutory rights.
11. Complaints
11.1 If a customer receives goods that are damaged, defective or incorrect, the customer is encouraged to notify Xeya as soon as reasonably possible.
11.2 Customers may submit the issue through our online return service or contact us at:
11.3 Any request to notify Xeya of a defect is intended to facilitate efficient processing and does not constitute a condition for exercising statutory rights.
12. Vouchers and Discount Codes
12.1 If Xeya provides vouchers or discount codes, they may only be used in accordance with the conditions stated for the relevant voucher or discount code.
12.2 Discount codes may be subject to limitations, including an expiry date, minimum order value or restrictions to specific products.
12.3 Cash redemption of vouchers is excluded to the extent legally permissible and unless otherwise expressly stated.
13. Customer Accounts
13.1 Where Xeya provides the option to create a customer account, the customer is responsible for keeping their login credentials confidential.
13.2 The customer is responsible for the security of their login credentials to the extent that any loss or misuse is attributable to the customer.
13.3 Customers should keep their account information up to date.
13.4 Customer accounts may not be sold or transferred to another person.
13.5 The customer’s statutory rights remain unaffected.
14. Intellectual Property
14.1 The content of our online shop, including texts, photographs, graphics, logos, designs, product presentations, videos and other materials, may be protected by copyright, trademark rights or other intellectual property rights.
14.2 Use of such content beyond what is legally permitted requires our prior consent or the consent of the relevant rights holder.
14.3 In particular, content from our online shop may not be reproduced, distributed, publicly made available or commercially exploited without the necessary authorisation.
14.4 Third-party intellectual property rights remain unaffected.
15. Customer Reviews and Other User Content
15.1 Where Xeya provides functionality for customers to submit reviews or other content, customers may use such functionality in accordance with applicable law and these GTC.
15.2 Customers are responsible for ensuring that their submissions do not violate applicable law or the rights of third parties.
15.3 Reviews and other submissions must not contain unlawful, defamatory, discriminatory, threatening, offensive or otherwise prohibited content.
15.4 Customers must not submit reviews that falsely represent their identity, their experience with a product or their relationship with Xeya.
15.5 To the extent permitted by law, Xeya may remove content that violates applicable law or these GTC.
15.6 Applicable statutory requirements concerning consumer reviews and transparency remain unaffected.
16. Third-Party Websites and Services
16.1 Our online shop may contain links to websites, applications or services operated by third parties.
16.2 Xeya generally has no control over the content, availability or privacy practices of third-party websites or services.
16.3 The operators of third-party websites are responsible for their own content and services.
16.4 Where a customer uses third-party services, the terms and policies of the relevant third party may apply.
17. Privacy
17.1 Personal data is processed in accordance with our Privacy Policy.
17.2 Information concerning the processing of personal data, including the use of Shopify, payment providers, shipping providers and other service providers, is provided in our Privacy Policy.
17.3 The Privacy Policy explains how Xeya and relevant service providers process personal data in connection with the online shop.
18. Liability of Xeya
18.1 Xeya shall be liable without limitation for damages arising from injury to life, body or health caused by an intentional or negligent breach of duty by Xeya or by a legal representative or vicarious agent of Xeya.
18.2 Xeya shall also be liable without limitation for damages caused by intent or gross negligence.
18.3 In the event of a slightly negligent breach of an essential contractual obligation, Xeya shall be liable only for foreseeable and typical damages.
18.4 The limitations of liability above do not apply where mandatory statutory liability applies, including liability under applicable product liability legislation.
18.5 The customer’s statutory consumer rights and statutory rights relating to defects remain unaffected.
19. Customer Liability
19.1 The customer shall be liable in accordance with applicable law for damage caused by an unlawful or contractual violation attributable to the customer.
19.2 Any further liability of the customer shall be determined exclusively in accordance with applicable law.
20. Availability of the Online Shop
20.1 Xeya endeavours to maintain the online shop in an operational and accessible condition.
20.2 However, continuous and uninterrupted availability cannot be guaranteed to the extent permitted by law.
20.3 Temporary restrictions may occur due to maintenance, technical problems, security measures or circumstances outside Xeya’s reasonable control.
20.4 The customer’s statutory rights remain unaffected.
21. Prohibited Use
21.1 The online shop may only be used for lawful purposes.
21.2 In particular, customers must not:
- violate applicable laws or regulations;
- transmit viruses, malware or other harmful code;
- obtain unauthorised access to systems or data;
- circumvent security measures;
- unlawfully collect personal data of other persons;
- place unreasonable automated loads on the online shop;
- copy or commercially exploit content or functions of the online shop without the necessary authorisation;
- impersonate another person or entity; or
- otherwise interfere unlawfully with the operation or security of the online shop.
21.3 Xeya reserves the right to take reasonable measures in response to unlawful or abusive use of the online shop.
22. Automated Access
22.1 Automated access, bots, scraping systems and comparable technical systems must not use the online shop in a manner that violates applicable law, circumvents security measures or unreasonably interferes with the operation of the online shop.
22.2 Automated processing of publicly accessible information is permitted only to the extent allowed by applicable law and subject to applicable technical access restrictions.
22.3 Xeya reserves the right to technically restrict or block automated access where reasonably necessary.
23. Shopify
23.1 Our online shop is technically operated using Shopify.
23.2 Shopify provides the technical infrastructure used to operate our online shop.
23.3 Any purchase contract for goods offered through our online shop is concluded exclusively between the customer and Xeya.
23.4 Shopify is not the seller of the goods purchased from Xeya and does not become a contractual party to the purchase contract between Xeya and the customer.
24. Changes to These GTC
24.1 Xeya may amend these GTC where this is necessary due to changes in applicable law, changes to our services or other legitimate reasons.
24.2 For contracts that have already been concluded, the GTC applicable at the time the contract was concluded shall generally remain applicable.
24.3 Updated GTC for future contracts will be made available on our website.
24.4 Mandatory statutory rights of customers remain unaffected.
25. Set-Off and Right of Retention
25.1 A customer may set off claims against claims of Xeya only where the customer’s counterclaim has been legally established, is undisputed or has been acknowledged by Xeya, except where mandatory law provides otherwise.
25.2 A right of retention may only be exercised to the extent permitted by applicable law and, where legally required, in connection with claims arising from the same contractual relationship.
25.3 Mandatory consumer rights remain unaffected.
26. Applicable Law
26.1 German law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
26.2 Where the customer is a consumer who has their habitual residence in another country, this choice of law shall not deprive the consumer of the protection afforded by mandatory provisions of the law that would otherwise apply to the consumer under applicable international and European private law.
27. Jurisdiction
27.1 For consumers, the statutory rules concerning jurisdiction shall apply.
27.2 For business customers, and to the extent legally permissible, the place of jurisdiction shall be the registered office of Xeya in Leipzig, Germany.
27.3 Mandatory statutory exclusive places of jurisdiction remain unaffected.
28. Severability
If any provision of these GTC is or becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
The invalid or unenforceable provision shall be replaced by the applicable statutory provision to the extent required by law.
29. Contact
For questions regarding these GTC, please contact us:
Xeya UG (haftungsbeschränkt)
Emilienstraße 21
04107 Leipzig
Germany
Email: info@xeya.eu
Last updated: September 2026